For a new registration, please go to our homepage and click on one of the Register buttons, then fill in your personal details. After registering, verify your email address using the link we send you. Once your email is verified, your sign-up gift of 100,000 Gold Coins and 2 Sweepstakes Coins is added to your account automatically.

The activation email may take a few minutes and it may also end up in your spam or junk folder, so please check these inboxes as well. If you do not find an email, you can register with the same email address again to request a new activation mail. If you still do not receive the activation email, please send a message to support via the Contact Form or Live Chat and mention the email address which has been used to register the account, requesting for the account to be manually activated.

To verify your account at Lucky Buddha, please submit: - identification card - proof of address. This procedure allows us to safely authenticate the activity on our website and safeguard our customers. We suggest you view our privacy policy for additional information. You can upload your documents as a digital photo or scan directly in your account under My Account > Verification, or alternatively send them via the Contact Form or Live Chat. Please make sure the photos are legible, not fuzzy, dark or pixelated, and that all four corners of the document are visible. After the confirmation of the documents, your account is fully verified and you benefit from non-restricted access to your account.

Every submitted document will be checked manually and therefore the process can take up to 72 hours due to the abundance of documents we receive daily. Please keep in mind that 72 hours represents the maximum time frame and usually we are faster. You will receive an email as soon as your documents have been checked.

An account closure is always possible by sending a request for this via the Contact Form or Live Chat stating the reason for account closure. Please bear in mind that you can also limit yourself from using your account for a period of time by accessing My Account > Responsible Gaming > Access Control.

By setting a purchase limit, you can purchase at most the amount you have chosen for a certain period. You can set your own purchase limit under My Account > Responsible Gaming > Purchase Control.

If you need to update your details, depending on the information you wish to update, please send a copy of your identification card and/or a recent proof of address via the Contact Form or Live Chat and ask to update your profile, with a short explanation why you want to update it.

In case you have forgotten your password, please go to the Log in form and click on ‘Forgot password’. Subsequently, you will receive an email containing password recovery procedure.

If you are unable to log into your account, please send a message via the Contact Form or Live Chat and mention your username or the email address which has been used to register the account, requesting for the account to be unlocked.