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Greedy Alice

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Mr. Vegas 2: Big Money Tower

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FAQs

For a new registration, please go to our homepage and click on one of the Register buttons. There you can register by entering your personal details in. The bonus is optional, you do not have to redeem it unless you would like to.

The activation email may take a few minutes and it may also end up in your spam or junk folder, so please check these inboxes as well. If you do not find an email, you can register with the same email address again to request a new activation mail. If you still do not receive the activation email, please send a messaeg to support via the Contact Form or Live Chat and mention the email address which has been used to register the account, requesting for the account to be manually activated.

To verify your account at Lucky Buddha, please submit: - identification card - proof of address. This procedure allows us to safely authenticate the activity on our website and safeguard our customer's interests. We suggest you view our privacy policy for additional information. You can upload your documents as a digital photo or scan directly into your account under My Account > Responsible Gaming > Upload your ID +, or alternatively send the documents to via the Contact Form or Live Chat. It is important to look for a legible quality and avoid fuzzy, dark or pixelated photos with all four corners showing. After the confirmation of the documents, we can fully verify your account and you benefit from non-restricted access to your account.

Every submitted document will be checked manually and therefore the process can take up to 72 hours due to the abundance of documents we receive daily. Please keep in mind that 72 hours represents the maximum time frame and usually we are faster. You will receive an email as soon as your documents have been checked.

An account closure is always possible by sending arequest for this via the Contact Form or Live Chat stating the reason for account closure. Please bear in mind that you can also limit yourself from using your account for a period of time by accessing My Account > Responsible Gaming > Access Control.

By setting a purchase limit, you can purchase maximum the amount you have chosen for a certain period. You can set your own purchase limit in the section Responsible Gaming under My Account > purchase Control.

If you need to update your details, depending on the information you wish to update, please send a copy of your identification card and/or a recent proof of address via the Contact Form or Live Chat and ask to update your profile, with a short explanation why you want to update it.

In case you have forgotten your password, please go to the Log in form and click on ‘Forgot password’. Subsequently, you will receive an email containing password recovery procedure.

If you are unable to log into your account, please send a message via the Contact Form or Live Chat and mention your username or the email address which has been used to register the account, requesting for the account to be unlocked.

The minimum purchase amount depends on the packages we offer. Please see our store page for more information.

We offer a variety of payment methods you may use to purchase, such as credit cards, e-wallets, bank transfer and more. The available purchase methods for you depend on your area of residence. To make a purchase, simply open the purchase page and chose your respective payment method, then click on the "purchase" button, enter the amount and select your preferred payment method.

No commission nor any fees are applied on purchases.

The minimum redeem of SC is 100.

You may request your payout on the redeem page. Simply click on your account section and then click the Redeem section or go to Cashier and then select the Redeem button. Important: Redeems shall be made to your bank account. Please make sure your account has been fully verified. If you need further assistance, kindly contact us via the Contact Form or Live Chat.

Please pay attention to the following points: ? Request the redeem to the same payment method used for the last purchase, which generated your winnings (where applicable). ? If you were asked to complete verification, kindly upload the required documents, so we can proceed with your redeem. ? Please make sure you chose the correct payment method and enter correct payment details. ? Make sure you wagered your purchase amount at least one time, before requesting a redeem. If you need further assistance, please contact us via the Contact Form or via Live Chat.

Redeems are processed as soon as possible, according to the queue. We maintain a target of forty-eight (48) hours to process your request, but usually we process redeems within 24 hours.

You will receive your prize once it is processed. If you have not received your prize following 3 working days from the day on which it has been requested, please contact our support via support@luckybuddha.com for further assistance.

You may cancel your pay-out request on redeem History page. If you cannot see the pending redeem, we might have processed it already. However, we gladly check if it is still possible to cancel it. Please contact us via the contact form or Live Chat for assistance.

Absolutely. Many games are also available on mobile devices such as phones and tablets.

Please follow the instructions: • Logout from our site • Close the site • Clear browser cache • Clear browser cookies • Login and play Please find the instruction how to clear your browser’s cache and cookies here: https://www.wikihow.com/Clear-Cache-and-Cookies If the issue is persistent, please contact our support team via the Contact Form or Live Chat and provide a screenshot of the error message for further assistance.

Our customer service is currently available in English.

Your feedback regarding our website, products and services is highly appreciated. As we are constantly trying to improve our casino and aiming to achieve the best user experience, we are more than happy to receive any feedback from your side. Kindly contact us via the Contact Form and we will do our best to realize your suggestions.

We are very happy that you are interested in an affiliate partnership. Please contact us on affiliates@luckybuddha.com or click on the affiliates link on the footer of our website.